FAQ

  • Can I pick up?

    Of course you can, all orders are baked to order. As we do need at least 1-2 days for your order to be ready.  Some orders are available same day, due to current orders on hand.  

  • Can I place an order for a later date?

    You can specify a date in the future in the 'Special Instructions for Seller' tab that pops up in your shopping cart. If you have detailed instructions you need to provide or would like to discuss further, feel free to email us at info@peterpiperspastryshoppe.com

  • Where are you located?

  • We are in a plaza at Pine Valley & Steeles Ave West.   On the north side of Steeles.  Our address is 4300 Steeles Ave West, unit 9.   Our doors remain locked, please call or enter chat upon arrival.  From the road you can see our neighbours Toscana Meats & Kitchens Cabinet store.

  • Where do you deliver?

    Local delivery service is offered within 20km of our facility.  

  • Can I get cookies shipped to me?

    We are offering Canada-wide shipping through Purolator, UPS and Fedex!  You can select your shipping day (orders ship Monday to Friday) when you place your order. Please let us know what date works best for you!  A tracking number will be sent when your order is shipped.  Our transit time in the GTA is 12 - 24 hours.  All orders are baked to order before pick up.  

  • How do you ship the cookies?

    Our cookies are boxed in special packing to avoid cookies from breaking, or crushing during transportation.  All of our box fillers are eco friendly, air pockets, paper or biodegradable packaging peanuts.

  • Do you deliver gifts?

    YES!  We'd love to be apart of your surprises, however please notify the receiver that there is something coming.   Our products are parishable and cannot be re-delivered.  Please fill out the information to receive shipping updates and tracking information.

  • Storing Cookies

    We recommend placing our cookies in an airtight container after receiving them. They will stay fresh for 2-3 days.  For peak freshness and longer shelf life, place cookies in an airtight container and freeze or sealed in a ziplock bag. When ready to eat, simply let thaw out. Warm up in a microwave for a few seconds or place in the oven for a few minutes.  Please allow cookie too slightly cool as the filling or chocolate will be warm.  

  • I have an Allergy!

    All of our cookies contain gluten, butter and eggs and are at risk of cross contamination with the many nuts.  Our facility may come into contact with sesame seeds, nuts, dairy, gluten, and eggs.   We do not use any pork or meat products, alcohol, or soy "butter" in any products.   *Please contact us if your not sure!  info@peterpiperspastryshoppe.com